Privacy Policy

Last updated: September 2026

Engagify ("Engagify", "we", "us", or "our") provides a WhatsApp Business API platform that helps businesses manage contacts, send template and campaign messages, and communicate with their customers over WhatsApp. This policy explains what information we collect through engagify.co.in and the Engagify application (app.engagify.co.in), and how we use it.

1. Data controller and processor roles

For the account information you provide to register (name, email, phone number, company name), Engagify is the data controller. For the contacts and message content you upload and send through Engagify, your business is the data controller — you decide what to collect and why — and Engagify acts as your data processor, handling that data on your behalf only as needed to provide the service.

2. Information we collect

When you or your business ("you", "customer", "tenant") register for and use Engagify, we collect:

  • Account information — your name, email address, phone number, and company name, provided when you register.
  • WhatsApp Business data — when you connect a WhatsApp Business Account through Meta's Embedded Signup, we receive and store the WhatsApp Business Account ID, phone number ID, and an access token that lets Engagify send and receive messages on your behalf via the WhatsApp Cloud API.
  • Contact data you upload — names, phone numbers, and any custom fields you import or add for the people you message through Engagify.
  • Message content — the content of messages, templates, and any media (images, documents, etc.) sent or received through your connected WhatsApp number.
  • Usage and log data — standard technical logs (IP address, request timestamps) generated by using the application.

3. How we use this information

  • To operate the core service: sending and receiving WhatsApp messages on your behalf, managing your contacts, templates, and campaigns.
  • To authenticate you and secure your account, including sending one-time passcodes (OTP) by SMS for phone verification and password reset.
  • To provide customer support and respond to inquiries submitted through our contact or demo request forms.
  • To maintain and improve the reliability and security of the platform.

4. Third-party services

Engagify relies on the following third parties to operate:

  • Meta / WhatsApp Cloud API — used to send and receive WhatsApp messages on your behalf, including one-time passcodes (OTP) for account verification and password reset. Meta's own Privacy Policy governs how Meta itself processes data as part of that API.
  • Cloud storage — media attachments (images, documents) sent or received through WhatsApp messages are stored on encrypted third-party object storage.

We do not sell your data, or your contacts' data, to any third party.

5. Data retention

We retain account data for as long as your account remains active. Message content and media (images, documents, etc.) are automatically deleted after 90 days, regardless of whether your account remains active — this happens on an ongoing, automatic basis and requires no action from you. If you close your account, we delete your remaining data in line with the process described in our Data Deletion Instructions.

6. Your rights

You may request access to, correction of, or deletion of your personal data at any time by contacting us at the email below, or by following the steps in our Data Deletion Instructions page.

If you are located in the EU/EEA, you additionally have the right to rectify inaccurate data, restrict or object to certain processing, receive a copy of your data in a portable format, and lodge a complaint with your local data protection supervisory authority.

If you are a California resident, you additionally have the right to know what personal information we hold about you, to request its deletion, and to opt out of the sale of personal information — we do not sell personal information, as stated in section 3 above.

7. Security

Access tokens and passwords are stored encrypted. All traffic to and from Engagify is served over HTTPS.

8. Cookies

Engagify uses a single, secure session cookie to keep you logged in between requests — it is essential to the service and cannot be disabled while remaining logged in. We do not use tracking, advertising, or analytics cookies.

9. Children's privacy

Engagify is a business tool intended for use by companies and their staff, and is not directed at, or knowingly used by, anyone under 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, contact us at the email below and we will remove it.

10. Data breach notification

If a security incident occurs that risks the confidentiality, integrity, or availability of your personal data, we will notify affected account holders without undue delay by email, describing the nature of the incident and any steps we recommend you take, consistent with applicable law.

11. Changes to this policy

We may update this policy from time to time. Material changes will be reflected by updating the "Last updated" date above.

12. Contact us

Questions about this policy or your data can be sent to archontech417@gmail.com.